Discover All Chuwi's Policies
Refund Policy
Our Return & Refund Service is available under the following conditions:
√ For products without manufacturing defects and in new or like-new condition (Enterprise products are exempt if activated), you can request a return within 14 calendar days from the date of product receipt.
√ If the product has a manufacturing defect, you can request a return within 14 calendar days from the date of product receipt.
Our Return & Refund Service is subject to the following conditions:
1. The request is made within 14 calendar days of receiving the product. Requests beyond this timeframe cannot be accommodated.
2. The returned product must include all original accessories, attachments, and packaging. Additionally, the product should be in new or like-new condition, free from cracks, dents, or scratches.
3. A valid proof of purchase, receipt, or invoice must be provided. Any suspicion of forgery or tampering may result in the denial of the Return & Refund Service.
4. Unauthorized use or modification of the product, exposure to moisture, entry of foreign substances (such as water, oil, or sand), or improper installation or operation that leads to faults or damages will void the Return & Refund Service.
5. Tampering or alteration of product labels, serial numbers, or waterproof marks will nullify the Return & Refund Service.
6. Damages caused by uncontrollable external factors such as fire, floods, high winds, or lightning strikes are not covered under the Return & Refund Service.
7. The product must be delivered to CHUWICR within seven (7) calendar days after receiving confirmation of the Return & Refund Service.
8. Other circumstances outlined in this policy may also impact the eligibility for the Return & Refund Service.
Return & Refund Instructions:
To initiate a return and refund, please contact us within 14 calendar days of receiving your product. We will promptly review your return and refund application within 2 working days. If the return is a result of the consumer’s decision, the consumer will be responsible for the shipping fee. The exact fee will depend on the chosen express company. However, if the goods are damaged or incorrect due to our error, the consumer will not be required to cover the shipping fee. Please note that refund processing may experience delays during ongoing events.
Refund Time:
Refunds will be processed through the original payment method and typically take about 7-14 business days to complete, depending on the policies of your bank or credit card issuer.
Return Shipping:
Customers are responsible for covering the costs of return shipping to the designated service center, including any cross-border or international shipping expenses, unless the refund is due to performance faults.
Replacement Policy
Replacement Service Instructions:
√ If you wish to request a replacement for your product, please contact our After-Sales team at within 14 calendar days of receiving the product.
Replacement Service is available under the following circumstances:
1. If the product does not match the original description in one or more significant aspects.
2. If the product experiences performance failure.
Replacement Service will not be provided under the following conditions：
1. Requests made after 14 calendar days of product receipt.
2. Failure to provide valid proof-of-purchase, receipts, or invoices, or if there are suspicions of forgery or tampering.
3. The returned product does not include all original accessories, attachments, and packaging, or if the items are damaged due to user error.
4. No defects are found in the product after appropriate tests conducted by CHUWICR.
5. Faults or damages are caused by unauthorized use or modification of the product, exposure to moisture, entry of foreign substances (such as water, oil, or sand), or improper installation or operation.
6. Tampering or alteration of product labels or serial numbers is detected.
7. Damage is incurred by uncontrollable external factors such as fires, floods, high winds, or lightning strikes.
8. The received product is not returned to CHUWICR within 7 calendar days after receiving confirmation for replacement from CHUWICR.
9. Proof of damage during transit issued by the carrier cannot be provided.
10. Other circumstances specified in this policy.
Replacement Freight:
CHUWICR will cover the two-way freight costs for product replacements due to performance faults.
Warranty Service:
You can contact us for consultations and after-sales assistance. Our products come with a 1-year warranty, which includes free repairs during this period. To avail warranty service, you would need to send the device to our service centers in San Jose, Costa Rica, bearing the shipping costs. ChuwiCR will repair the device and return it to you without any additional shipping charges. Please note that repairs after the warranty period will incur charges.
Obtaining Warranty Service:
To request a Warranty Service Order within the Limited Warranty Period (from the date of product receipt), please contact CHUWICR Service Team. You must deliver the product, either in its original packaging or packaging of equal protective quality, to the address specified by CHUWICR. In accordance with applicable laws, CHUWICR may require proof of purchase and/or compliance with registration requirements before providing warranty service.
It is essential that you back up any data, software, or other materials stored on the product before sending it for service. During the repair process, there is a possibility of data loss or reformatting, and CHUWICR cannot be held responsible for any damage or loss of such data, software, or materials.
Privacy Policy
ChuwiCR and its partners (hereinafter called “Chuwi”, the “Company”, “We”) understand the importance of privacy for customers. We strive to clearly explain how we collect, use, disclose, transfer and store your information. The privacy policies outline our information processing approach.
ChuwiCR is committed to protecting the privacy of our users. We do not use, store, or disclose your information in ways other than those outlined in this Privacy Policy. To better serve you, we may collect information that can be used to identify you. We will not use that information in ways other than laid out in this document. ChuwiCR reserves the right to change or modify this document at any time. Please let us know if you have any questions. The information we collect and how it is used.
In order to better serve you, we collect both personal and non-personal information. The information we collect may include your name, email address, postal address and phone number. Your information may be used in the following ways:
When you visit our website, your IP address’ geolocation data is used to present you with the most relevant currency and shipping options.
When you subscribe to the ChuwiCR newsletter, we collect your email to send you news and promotions.
When you create a ChuwiCR Account, we collect your name and email to validate your account and send you notifications.
When you participate in our promotions or order products from the ChuwiCR website, we collect your postal address and telephone number for logistical purposes.
When we ship your order, your postal address will be given to our logistics partners to facilitate delivery.
Managing your personal information
We may occasionally send you news on our products and promotions. If you wish to unsubscribe, you may do so in your ChuwiCR Account.
Disclosure to third parties
We share relevant information with various third-party businesses so that they may provide us with services such as email, website analytics, targeted promotions, payment processing, order processing and delivery. Third party partners are also obligated to protect your privacy and never receive your full account information.
Cookies
Cookies are small pieces of data sent from web servers that are stored on your device. We use cookies to remember user preferences, discover what content is most useful, and facilitate online shopping.
Children’s privacy
ChuwiCR takes particular care to protect the safety and privacy of children using our products. In accordance with the Children’s Online Privacy Protection Act of 1998 (COPPA), we do not knowingly collect information from children under 13. If we have inadvertently collected information of a child under the age of 13 without first obtaining parental consent, we will make an effort to immediately delete the information.
Location-based Services
In order to better provide recommendations, navigation, weather and other related services, ChuwiCR may collect, use and share with partners relevant information regarding the real-time location of your ChuwiCR device or online login. This information will be collected anonymously.
Third Party Policies
ChuwiCR website and devices may contain links and services offered by third parties. For example, online purchases are handled via MyCryptoCheckout. Windows also uses a suite of applications provided by Microsoft. Information collected by such third parties is governed by their own privacy and legal policies.
Commitment To Privacy
At ChuwiCR, we take your privacy very seriously. If you have any questions regarding privacy or would like to make a complaint regarding a privacy breach, please contact our Customer service. We may periodically update our Privacy Policy. When we update our Privacy Policy, we will post the most recent date on which the policy was updated.
